Privacy policy
Last updated: February 10, 2026
Tresselle operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Tresselle is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is handled.
Personal Information We Collect
When we use the term "personal information," we mean information that identifies or can reasonably be linked to you.
We may collect:
• Contact details — name, billing/shipping address, email, phone number
• Financial information — payment method details, transaction confirmations (processed securely by payment providers)
• Account information — login details, preferences
• Transaction information — items viewed, purchased, returned, or exchanged
• Communications — messages you send us, support enquiries
• Device information — IP address, browser, device type
• Usage data — how you navigate and interact with our site
We do not intentionally collect sensitive health data. However, if you voluntarily share information about hair concerns when requesting product advice, we use this only to provide personalised recommendations and not for medical purposes.
How We Use Your Information
We use personal information to:
Provide and Improve Services
To process orders, payments, shipping, returns, customer support, and to personalise your shopping experience.
Product Consultation & Suitability Guidance
If you request advice, colour matching, or guidance, we may use information you provide about your hair or styling preferences solely to recommend suitable Tresselle pieces. This is not medical advice.
Marketing & Advertising
To send promotional emails or updates (where legally permitted or with consent). You may opt out anytime.
Security & Fraud Prevention
To protect accounts, prevent fraud, and maintain platform security.
Legal Compliance
To comply with laws, tax regulations, and legal processes.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Operate our store
• Remember preferences
• Understand website use
• Improve performance
• Support advertising and analytics
You can control cookies through browser settings. Disabling them may affect functionality.
How We Share Information
We may share personal information with:
• Shopify (platform provider)
• Payment processors
• Shipping carriers and fulfilment partners
• IT and customer service providers
• Marketing and analytics partners (subject to consent laws)
• Legal authorities when required
Data Retention
We retain personal information only as long as necessary. Order records may be kept for up to 7 years to comply with UK tax and accounting laws.
Legal Basis for Processing (UK/EEA)
We process data based on:
• Contract performance (fulfilling orders)
• Legal obligations
• Legitimate business interests
• Consent (for marketing where required)
International Transfers
Your information may be processed outside your country. Where required, we use recognised legal safeguards such as Standard Contractual Clauses.
Your Rights
Depending on your location, you may have rights to:
• Access your data
• Correct inaccuracies
• Request deletion
• Restrict or object to processing
• Withdraw consent
• Data portability
To exercise rights, contact us below.
Children
Our Services are not directed at children. We do not knowingly collect data from minors.
Security
We take reasonable security measures, but no system is completely secure.
Medical Disclaimer
Tresselle products are cosmetic in nature. We do not provide medical advice.
Changes to This Policy
We may update this policy. The revised version will be posted with an updated date.
Contact
For privacy enquiries or rights requests:
Email: hello@tresselle.co.uk